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Shipping Estimates & Delivery:
All sales on EK13 Photography are FINAL as all the prints are custom-made at the time of order. We do not hold an inventory.
We have a £10 flat rate for all our U.K. print orders regardless of size to cover the cost of shipping and packaging. Please allow 10 -14 working days for orders to arrive. We use Royal Mail recorded services for all items but alternative courier services can be arranged. If you would like more information please reach out to us via the contact form on the website.
For orders shipping to EU countries, we offer a flat rate of £20. Please expect 2-4 weeks of delays due to customs and the Brexit transition. Kindly bear with us while we work out the fastest way to ship these orders.
International buyers, we also offer a flat rate of £20 – please expect print orders to arrive within 15-25 working days.
Please note that if the shipping address you put in your order is incorrect, you must arrange for redelivery or order again at your cost. We will not issue refunds or replacements for orders received with the wrong address.
EK13 Photography are working hard to get all orders out as quickly and as safely as possible. We will strive to ship all prints ordered in protective environmentally-friendly packaging.
Customs Fees and Duty Charges are the responsibility of the buyer.
If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for the payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 20 days (UK orders) / 30 days (EU & International orders) of receiving your tracking number, please contact us with your name and order number, and we will look into it for you.